Return & Exchange Policy
At Ishnur, we take pride in delivering premium quality fashion with exceptional craftsmanship. Every order is carefully checked before dispatch to ensure it meets our quality standards.
If you experience any issue with your purchase, our Customer Care Team is available to assist you.
Exchange Policy
We accept exchange requests under the following conditions:
- Exchange requests must be submitted within 7 days of receiving your order.
- The product must be:
- Unused
- Unwashed
- Unworn
- In its original condition
- All original tags, labels, packaging, and invoice must be included.
- Products that show signs of wear, alteration, damage, or use of perfume/fragrance will not be eligible for exchange.
Non-Exchangeable Items
For hygiene, customization, and quality assurance reasons, the following items cannot be exchanged:
- Bridal & Couture Collections
- Customized or Made-to-Order Articles
- Sale & Discounted Items
- Gift Cards
- Products damaged due to misuse or improper care
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our Customer Care Team within 48 hours of delivery.
Please provide:
- Order number
- Clear photos/videos of the product
- Details of the issue
After verification, we will arrange a suitable resolution, including replacement or exchange where applicable.
Return Policy
Return requests are considered only in the following situations:
- Damaged product received
- Defective product received
- Incorrect product received
- Return request approved by our Customer Care Team
All returned items must meet our eligibility requirements before approval.
Refund Policy
Refunds are processed only for approved cases according to our policy.
Refunds are not available for:
- Change of mind
- Incorrect size selection
- Personal preference
If a refund is approved, it will be processed through the original payment method within 7–14 business days after inspection and approval.
Exchange Process
To request an exchange:
- Contact our Customer Care Team.
- Provide your order number and reason for exchange.
- Share required photos if the item is damaged or incorrect.
- Our team will review your request and guide you through the process.
Shipping Costs
- Customers are responsible for exchange shipping charges unless the product received is damaged, defective, or incorrect.
- Original shipping charges are non-refundable unless the issue occurred due to an error from Ishnur.
Customer Support
For any questions regarding returns or exchanges, please contact us:
Ishnur Customer Care
📧 Email: Info@Ishnur.com
📞 Phone: +92 322 1435555
🌐 Website: https://ishnur.com
Registered Business Address:
PAKISTAN : BUILDING # NEW BILAL, GUNJ INDUSTRIAL SCHEME HARBANSPURA, LAHORE, 54770, PAKISTAN
Australia : 2/27 Geach St, Dallas, Victoria 3047, Australia